We make an internal ticket from every helpdesk call in order to help you as efficiently as possible
Our helpdesk is always available at + 31 45 204 5040 or via support@promidata.com
If you want to search for an answer you can consult our FAQ
With the artikel configurator you will be able to specify predefined choices when selecting an article. We give an example: lets say; you want to add a box with peppermints to a quotation for your customer. You then choose the main product “Box”. Then you will have a choice of different options, such as color and editing of the top, color and editing of the bottom of the box and the type of filling (peppermints or other sweets).
Some articles exist in different variations, such as textiles. There are various textiles, such as t-shirts, in different sizes and in different colors. Each color, size variation is a SKU. Promotional Office uses a “matrix” to display this. This is nothing more than a table that shows the different options. Behind each combination you can enter your own prices, including graduated scaled prices. When you place this product in a quotation or in an order, then the system will ask you to choose a color and a size. When you are done, the system will calculate the correct prices for you.
Do you have a TAPI/CTI PBX? Then it is possible to connect Promotional Office directly to this. The advantage is that you can call the customer directly from Promotional Office. If the customer calls you, you also have direct information about this customer, such as the current quotations/orders, the outstanding invoices, etc. All this information together in one screen.
What is a LAYOUT 5 profile?
A profile is in fact an online product catalog that you can integrate into your own website in a simple way. LAYOUT 5 is the latest profile that Promidata currently delivers. Click here for an example of a LAYOUT 5 profile and click here for an example of the same profile but then integrated into an existing website. Your customer can easily search for products using this online product catalog. Your customers can easily request you for a quotation about the products they have selected.
What does the LAYOUT 5 profile cost?
LAYOUT 5 is a new profile within Promidata Portal and may be used at no extra cost, just like all the other free profiles.
How do I implement a profile in my website?
Each layout profile is implemented in your own website using IFRAMEs. The use of IFRAMEs is very common. It is important that you first retrieve YOUR own personal PROFILE NUMBER within Promidata Portal so that requests for quotations can be sent directly to your email address. You can find your profile by logging in into Promidata Portal and then clicking on the “Promotional Profiles” button.
Your profile looks something like this, see:
http://www.promotionalcontent.com/start_en.asp?id=YOUR_PROFILE_NUMBER&logovisible=false
If your site is https, the your profile looks something like this, see:
https://promotionalcontent.promidata.com/start_en_https.asp?id=YOUR_PROFILE_NUMBER&logovisible=false
What does the parameter "&logovisible=false" mean?
With the &logovisible=false parameter, you can determine whether your company logo should be displayed at the top of the online product catalog or not. In a normal implementation where you actually integrate the profile with an iFrame into your website, you do not want to show your logo and therefore this parameter is disabled by default. But if you want to open the profile in a new empty browser window on top of your website, you could choose to always show your logo at the top of the products. Click here to see how your own company logo will be placed at the top of LAYOUT 5. If you want this, you should change the parameter to: &logovisible=true
What does a standard iFrame look like?
It is important to decide beforehand how to integrate LAYOUT 5 into your website. You can place an IFRAME with a scrollbar or an IFRAME without a scrollbar.
Why should I choose an iFrame with scrollbar?
See Example
This option is only necessary if you have a website that does not have a scrollbar. With the iFrame parameters width= and height= you can specify exactly which area LAYOUT 5 is allowed to use. LAYOUT 5 is responsive, so this profile will adjust the width to the width of your iFrame. But the height of LAYOUT 5 fluctuates because of, for example, the search results found by your customers. So if you have the height of your iframe set to height=800 then it is very important that you turn on the IFRAME parameter to scrolling="Yes". Customers can then scroll down in your iFrame to see the bottom products as well. In Promidata Portal you can decide how many products you want to show on one page. Once again; this option is only chosen if you have a website without a scrollbar. Only then you need to turn on the scrollbar for your iFrame. If you choose for an iFrame with ScrollBar then you use the following code:
How can I pin the navigation up in LAYOUT 5 while I scroll in my iFrame?
See Example
If you choose for an iFrame with a ScrollBar, and you want the navigation bar to remain locked at the top of your iFrame, then you add the additional parameter &fixednavbar=True to your iFrame.
Your full code in your iFrame would be:
http://www.promotionalcontent.com/start_en.asp?id=YOUR-PROFIL-NUMBER&logovisible=false&fixednavbar=true
How do I create an iFrame without a scrollbar?
This type of iFrame is most commonly used, because most websites already have a scrollbar.
See Example
You do that by turning off the parameter scrolling using the code:
scrolling="no"
Your iFrame will then look like this:
But then you’re not there yet. If we implement the above iFrame you will see that there will be only 800 pixels space for layout 5 on your site, while layout 5 might be a lot higher. This can only be solved by automatically adjusting your page-height to the height of the content of LAYOUT 5.
See the next topic.
How can I ensure that the height of my page automatically adjusts to the height of LAYOUT 5?
Layout 5 has a built-in transmitter function that broadcasts continuous information about how high the page length of layout 5 is at that time. All you have to do is add a recipient function of this height information to your webpage. To keep a complicated story simple, it means that you have to add the following JavaScript code once to the webpage you included LAYOUT 5 in.
You will paste this script code at the bottom of your webpage just before the BODY-ending tag. The transmitter and the receiver communicate with each other based on id="idIframe". That’s why you’ll see the name IdIframe in both your iFrame and the JavaScript you add at the bottom of your page.
How can I directly open a category with LAYOUT 5?
You use the parameter &categorychoice= which you paste behind your profile URL. First you have to determine which category LAYOUT 5 should be opened. Suppose you want LAYOUT 5 to show all products in the category USB & Electronics/USB & Powerbanks/USB Sticks after a click of a button. You should find the CategoryKEY in the list below and paste it behind the parameter ‘ Categorychoice ‘ so that your full profile URL looks like this: http://www.promotionalcontent.com/start_de.asp?id=YOUR-PROFILE-NUMBER&logovisible=false&fixednavbar=true&categorychoice=ELECTRONICS/USB-POWER_BANK/USB_STICKS
| Category | CategoryKEY |
| Bags & Luggage/Backpacks | BAGS/Back Packs |
| Bags & Luggage/visite card holders | BAGS/BUSINESSCARD_HOLDERS |
| Bags & Luggage/Suitcases & Trolleys | BAGS/Cases-Trolleys |
| Bags & Luggage/Cooler Bags | BAGS/COOLER_BAGS |
| Bags & Luggage/Documents folders | BAGS/DOCUMENT_HOLDERS |
| Bags & Luggage/Laptop Bags | BAGS/LAPTOP_BAGS |
| Bags & Luggage/Shopping Bags | BAGS/SHOPPING_BAGS |
| Bags & Luggage/Shoulder Bags | BAGS/SHOULDER_BAGS |
| Bags & Luggage/Sports Bags | BAGS/SPORTS_BAGS |
| Bags & Luggage/Travel Accessories | BAGS% 2FTRAVELLING_ACCESSORIES |
| Bags & Luggage/Purses | BAGS/Wallets |
| ECO Products/Organic products | ECO/BIO |
| Eco Products/Plants & flower Bulbs | ECO/Plants |
| Eco Products/Recycled Products | ECO/RECYCLED_PRODUCTS |
| ECO Products/Energy Saving | ECO/SAVE_ENERGY |
| USB & Electronics/Audio & MP3 | ELECTRONICS/AUDIO-MP3 |
| USB & Electronics/Calculators | ELECTRONICS/Calculators |
| USB & Electronics/Clocks & Alarm Clocks | ELECTRONICS/Clocks-Alarms |
| USB & Electronics/Computer Accessories | ELECTRONICS/COMPUTER |
| USB & Electronics/Phone & Tablet Accessories | ELECTRONICS/PHONE-TABLET_ACCESSORIES |
| USB & Electronics/USB & Powerbanks/Other | ELECTRONICS/USB-POWER_BANK/OTHER |
| USB & Electronics/USB & Powerbanks/Powerbanks | ELECTRONICS/USB-POWER_BANK/POWERBANKS |
| USB & Electronics/USB & Powerbanks/USB Sticks | ELECTRONICS/USB-POWER_BANK/USB_STICKS |
| USB & Electronics/Watches | ELECTRONICS/Watches |
| USB & Electronics/Weather Stations | ELECTRONICS/WEATHER_STATIONS |
| Food & Drink/Sweets | FOOD/CANDY-Sweets |
| Food & Drink/chocolate | FOOD/Chocolate |
| Food & drink/soft drink | FOOD/Drinks |
| Food & Drink/vegetable & fruit | FOOD/Fruits-Vegetables |
| Food & Drink/Giftset | FOOD/Presents |
| Food & Drink/Wine & Liquor | FOOD/Wines-Spirits |
| Food & Drink/coffee & Tea | FOOD/Coffee-Tea |
| Promotionals & Premiums/Balloons | Giveaways/Balloons |
| Promotionals & Premiums/Gift Packaging | Giveaways/BOXES |
| Promotionals & Premiums/Buttons & Magnets | Giveaways/Buttons-Magnets |
| Promotionals & Premiums/flags, banners and stickers | Giveaways/flags-banners-Stickers |
| Promotionals & premiums/Key rings | Giveaways/Keychains |
| Promotionals & Premiums/Lanyards | Giveaways/Lanyards |
| Promotionals & Premiums/Lighters & matches | Giveaways/Lights-MATCHES |
| House & Kitchen/household Appliances | HOME/Appliances |
| House & Kitchen/Art | HOME/ART |
| House & Kitchen/bathroom | HOME/BATHROOM_ACCESSORIES |
| House & Kitchen/drinking bottles | HOME/DRINK_BOTTLES |
| House & Kitchen/Glass | HOME/Glasses |
| House & Kitchen/kitchen items | HOME/KITCHEN_ACCESSORIES |
| House & Kitchen/Home Accessories | HOME/LIVING_ACCESSORIES |
| House & Kitchen/Mugs & Cups | HOME/MUGS-CUPS |
| House & Kitchen/Photo Frame & Albums | HOME/PHOTO_FRAMES-ALBUMS |
| House & Kitchen/Tea Lights & Candles | HOME/TEALIGHT_HOLDERS-Candles |
| House & Kitchen/Wine Accessories | HOME/WINE_ACCESSORIES |
| Leisure, Sports & Game/Cycling & Accessories | LEISURE/Bicycles-Accessories |
| Leisure, Sports & Game/Golf Articles | LEISURE/GOLF_PRODUCTS |
| Leisure, Sports & game/Sporting Goods | LEISURE/SPORTS |
| Leisure, Sports & Game/Summer & Beach | LEISURE/SUMMER-BEACH |
| Leisure, Sports & Game/Games & Toys | LEISURE/TOYS-GAMES |
| Leisure, Sport & Game/Medals & Cups | LEISURE/TROPHIES-Medals |
| Office Supplies & Writing Wares/Diaries | OFFICE/Calendars |
| Office Supplies & Writing ware/ballpoint pen Gift | OFFICE/BALLPOINT_GIFTS |
| Office Supplies & Writing wares/pens & Ballpoint Pens | OFFICE/BALLPOINT_PENS-Rollers |
| Office Supplies & Writing wares/calendars | OFFICE/Calendars |
| Office Supplies & Write wares/name badges & Dominglabels | OFFICE/NAME_BADGES-CRYSTAL LABELS |
| Office Supplies & Writing wares/office Accessories | Office/Office |
| Office Supplies & Writing wares/paper clips | OFFICE/paper Clips |
| Office Supplies & Writing wares/pencils, crayons, pens | OFFICE/PENCILS_CRAYONS_MARKERS |
| Office Supplies & Writing wares/Placemats & Coasters | OFFICE/Placemats-Coasters |
| Office Supplies & Write Ware/Schrijfmappen & Memo Blocks | OFFICE/Portfolios-MEMO_BLOCKS |
| Outdoor & Tools/Cameras & Binoculars | OUTDOOR/BINOCULARS-Cameras |
| Outdoor & Tools/Car Accessories | OUTDOOR/CAR_ACCESSORIES |
| Outdoor & Tools/Flashlights | OUTDOOR/Flashlights |
| Outdoor & Tool/Outdoor | Outdoor/Outdoor |
| Outdoor & Tools/Picnic & Camping | OUTDOOR/PICNIC-CAMPING |
| Outdoor & Tools/Pocket Knives | OUTDOOR/POCKET_KNIVES |
| Outdoor & Tools/Sunglasses | OUTDOOR/Sunglasses |
| Outdoor & Tools/Tools & Multi-Tools | OUTDOOR/Tools-MULTI-Tools |
| Outdoor & Tools/Umbrellas | OUTDOOR/Umbrellas |
| Personal products/clothes & Shoes Care | PERSONAL/CLOTHES_SHOE-CARE |
| Personal Products/Jewellery | PERSONAL/JEWELRY |
| Personal Products/Other | PERSONAL/OTHER |
| Personal Products/Smoke products | PERSONAL/SMOKING_RELATED_ITEMS |
| Seasonal Items/Football 2018 | SAISON/CHAMPIONSHIP_2018 |
| Seasonal Items/Christmas | SAISON/CHRISTMAS |
| Seasonal Items/Saint Nicholas | SAISON/Saint Nicholas |
| Seasonal Items/Easter | SAISON/EASTER |
| Textiles/Accessories | Textiles/Accessories |
| Textiles/Caps & Hats/Bandanas | Textiles/CAPS-HATS/Bandanas |
| Textile/Caps & Hats/Hats | Textiles/CAPS-HATS/beanies |
| Textile/Caps & Hats/Caps | Textiles/Caps-HATS/Caps |
| Textiles/Caps & Hats/Hats | Textiles/CAPS-hats/Hats |
| Textiles/Jackets & Cardigans/Body Warmers | Textiles/Jackets-cardigans/Body Warmers |
| Textiles/Jackets & cardigans/Jackets | Textiles/Jackets-cardigans/Jackets |
| Textile/Jackets & Vests/Vests | Textiles/Jackets-cardigans/cardigans |
| Textile/Rain Clothing & Parket/Parkers | Textiles/Parklands-RAINCOATS/Parkers |
| Textile/Rain Clothing & Parkers/ponchos | Textiles/parkings-RAINCOATS/ponchos |
| Textiles/Shirts & blouses/blouses | Textiles/Shirts-blouses/blouse |
| Textile/Shirts & blouses/Shirts | Textiles/Shirts-blouses/shirt |
| Textiles/Shirts & Tops/Polos | Textiles/Shirts-TOPS/POLO |
| Textiles/Shirts & Tops/Pull overs | Textiles/Shirts-TOPS/PULLOVER |
| Textiles/Shirts & Tops/Sweaters | Textiles/Shirts-TOPS/Sweater |
| Textiles/Shirts & Tops/T-Shirts | Textiles/Shirts-TOPS/Tshirts |
| Textile/Ties | Textiles/TIES |
| Textiles/Towels | Textiles/TOWELS |
| Textile/Trousers & Shorts | Textiles/TROUSERS-Shorts |
| Textiles/Workwear | Textiles/WORKWEAR |
| Textiles/Shoes | Textiles/Shoes |
| Wellness & Beauty/Care Products | WELLNESS/CARE_PRODUCTS |
| Wellness & Beauty/Condoms | WELLNESS/Condoms |
| Wellness & Beauty/Toilet bags | WELLNESS/COSMETIC_BAGS |
| Wellness & Beauty/handkerchiefs | WELLNESS/HANDKERCHIEFS |
| Wellness & Beauty/Lip Balms | WELLNESS/LIP_BALMS |
| Wellness & Beauty/Sunburn | WELLNESS/SUNTAN_CREAM |
| Wellness & Beauty/Jewellery | WELLNESS/JEWELRY |
| Wellness & Beauty/Adult | WELLNESS/ADULT |
How can I open LAYOUT 5 with the products based on a keyword I choose?
You use the parameter &keywordchoice= which you paste behind your profile URL. Suppose you want LAYOUT 5 to open with the products that would be found if you search for “non” and “woven”.
See example.
Your profile URL will look like this, see: http://www.promotionalcontent.com/start_de.asp?id=your-profile-number&logovisible=true&Fixednavbar=false&keywordchoice=Non% 20woven
Note: Spaces between the keywords should always appear as% 20.
Can I also create my own categories in Promidata Webshop?
Certainly! Read how to create new categories and place products in these new categories here.
https://www.promidata.com/en/own-categories-upload-for-promidata-webshop/
Can I also upload my own products?
Yes! Please ask us for the product and finishing report template or download it from our website: https://www.promidata.com/en/product-data-delivery-en/
Which products of which suppliers can I import into my webshop?
A list of all affiliated suppliers can be found here. If you are already a customer, you can select your desired suppliers in the Promidata Portal at the Promas Settings.
Can I set or influence the prices of the products in my webshop myself?
But for sure! You can set your own margin per supplier. You can see from any supplier whether the product prices are purchase or sale prices. Depending on this, you can increase these prices by a certain margin or reduce a discount factor. The same applies to variable and fixed finishing costs. This feature can be found in the Promidata Portal at the Promas Settings.
Where can I see how up-to-date the articles in Promidata Webshop are?
In the Shopware backoffice of your Promidata Webshop. Log in with your user data and click on catalog: Manage products in the top menu. You can see all the products that are in your webshop. In the “Updated on” column, you can see the corresponding date.
Where is the webshop hosted?
Currently, all our webshops are hosted in Germany, we have state-of-the-art, cloud-based server technology at our disposal.
What payment options are there in the webshop?
Promidata Webshop offers standard: payment on advance payment, invoice, receipt, cheque. If desired, plug-ins can be installed for other payment providers, e.g. Paypal, Mollie, Paydirekt, instant transfer, or Giropay.
Can I also get a full service shop / customer shop at Promidata?
Klaro! Many customers today expect you as a retailer to have their own web shop available or want to implement such a customer shop together with you. For this we are at your disposal with all our experience and competence. Adjusting the logo and colours according to the customer’s house style is one of our tasks, as is finding suitable modules or self-programming of certain modules that are needed to meet all the wishes of your customers.
Can you also put a login page in front of the shop?
Logical! We have a finished module at our fingertips. Click here to see an example.
Can I change the banners / sliders on the start page myself?
Yes absolutely! Because you should redecorate the home page again and again, like the shop window of a shop. Log into the Shopware BackOffice of your Promidata Webshop and click on Webshop: Slider: Slider English: Slides
Here you can easily upload new sliders, delete existing ones, or change the order. Remember to link your sliders to your customer by clicking on the slider to another website or to a specific area in your online store.
Can I display a cookie hint?
Yes! Log in to the Shopware BackOffice of your Promidata Webshop and click System: Settings in the Top Menu. There you will find the point of session cookie management at General: Web. Activate the restrictive cookie mode by setting “yes.”
Does the shop have a newsletter function?
Shopware offers a newsletter registration feature. In other words, visitors to your website/webshop can enter their email address and register for your newsletter. In the backoffice, you can manage newsletter registrations and export a list of recipients. We recommend you to send newsletters with an external tool, such as Mailchimp.
Is there a module for catalog ordering?
Yes! For a price of XX EUR, we offer you a module for ordering a catalogue. There you can capture all your catalogues and photos. Customers can click on them individually and order them with your address details.
Does Promidata Webshop offer an intelligent search?
In addition to the integrated intelligent search function, webshop visitors have access to filter navigation. It can be filtered by category, color, brand and price. In addition, Promidata Webshop offers an “Advanced Search.” There you can choose from name, description, item number, delivery time, etc. And, of course, in combination with several search criteria.
Can I link Promidata Webshop to my social media links?
Easily! We provide icons of popular social media channels: Facebook, Google Plus, Twitter, YouTube, XING. These can be integrated into your shop and linked accordingly.
Is Promidata Webshop multilingual?
Of course! We will set up a StoreView, i.e. a language variant, at the beginning. However, the shop can be multilingual and the product data is available in several languages depending on the suppliers. If desired, we can set up the page with you accordingly and, for example, Activate another Storeview for “English.” You will, of course, have to create all your pages in English. The advantage of Shopware is that all languages are possible.
Can I also use Promidata Webshop on my mobile phone or iPad?
Absolutely! Nowadays, it is imperative that an ontline store is “responsive,” i.e. can be displayed on all mobile devices. This is standard for us.
Do I get access to the Back Office from the shop?
Of course! As soon as your shop is set up, we will provide you with access to your shop’s back office.
How do the inquiries or orders arrive?
In the best way, automated as quotations or purchase orders in our ERP system Promotional Office! If you are not yet using this great product from Promidata, you will receive the quotation requests and orders from your Promidata Webshop by e-mail. It contains all information (customer data, article data, shipping details, etc.). To do this, please provide us with an e-mail address at the shop facility. In addition, you can also view all orders in the Shopware BackOffice.
Can I rename existing categories?
Certainly! Read how to create new categories and place products in these new categories here.
https://www.promidata.com/en/own-categories-upload-for-promidata-webshop/
Can I create pages with interesting content in Promidata Webshop?
Certainly! And we recommend this – both in terms of customer service and Google’s discoverability. Basically, you can create as many content pages as you like and fill them with content. The more self-written texts with relevant content (content) you have, the more positively it affects your Google ranking. In the foreground, all that should be that you have your customers or your customers. Potential customers want to provide as much interesting information as possible. When it comes to promotional articles, I can immediately think of the following: Explanations of the various printing processes and finishing possibilities, insights on the effectiveness of promotional articles, examples of successful marketing campaigns with promotional articles, a guide To order promotional items with information about print templates, etc. Of course, standard pages such as About Uns/Team, Our Services, Delivery & Shipping, Legal Notes, etc., are also recommended.
To create such a page, you need to log into your store’s back office. In the top menu, click CMS: Pages. At the top right you can see the box “+ new page.” A new window opens with 4 options left: Page information, content, design, metadata. Start by entering the page title and URL, StoreView and status are already pre-filled correctly. When it comes to content, you can write texts, insert links or simply use copy + paste to copy content from elsewhere. Last but not least, it’s best to maintain the Meta Keywords and Meta description and then click on the green “Save page” box. Cache empty do not forget – see point cache.
Can I also add links to external pages?
Definitely! Every word, every picture, every banner you insert into your webshop can be linked. You can also choose whether to open the link in the existing window or in a new page.
Are there different layouts for Promidata Webshop?
But for sure! It is not our goal to sell the same shop dozens of times. In the first step, we distinguish between the standard and a wide screen layout. These, in turn, are then still with different menu guidance, category display, etc. Available. If this is not yet individual enough for you, we will also be happy to implement your design ideas or design your desired layout together with you. You want to see examples:
Is there also an order function for sample products?
What a question – sample products are a must in the promotional industry. Compared to other forms of advertising, the promotional article is specifically about the feel. If the customer has found an interesting product in the shop, there are 3 options: In the shopping cart, order samples, or send a quotation request. A sample order then proceeds exactly the same as a regular order, but sample products are always without finishing. There are various settings for sample products ordering: Maximum number of sample products per item, maximum number of sample products in total, sample products surcharge, …
Can I specify the order delivery note and invoice numbers in Promidata Webshop?
No problem! A standard module is also available for this purpose. This allows you to set the format of your numbers individually.
What is the cost model? Is it a rental option?
Buying a webshop or online store does not make sense, as it is completely out of date after one year at the latest – technical, functional and with regard to the item data. Thus, we offer Promidata Webshop exclusively as a rental option. You pay a fixed amount per month and receive the Webshop including regular security updates, feature updates, product updates and first-class support. When commissioning a new shop, there are one-time setup costs.
What special features does Promidata Webshop offer for the promotional products industry?
What if we have special requirements that Promidata Webshop does not include? Is bespoke work possible?
Promidata processes large quantities of product information from suppliers from the promotional world on a daily basis. In addition, there are also more and more distributors who want their own product information processed because they want to distinguish themselves from their competition. An additional advantage is that they are simultaneously rewarded by Google because of their own written product texts. Promidata has developed the Data Control Tool in order to properly guide this flow of product information.
For more information see: Data Control Tool
